FSM · Field Service Management
Field job management and technician scheduling
From accepted quote to signed report, with no re-entry.
Essuivi's Field module: scheduling, dispatch, mobile app, routes, vehicle fleet and reports. Every job is created from the quote, goes to the right technician and comes back to the office ready to invoice.
Three time sinks the FSM module eliminates.
The schedule gets redone over the phone every time something comes up, and nobody knows who's where.
The job report comes back in a notebook, a lost photo or a text message — if it comes back at all.
The invoice waits for someone at the office to re-enter what really happened in the field.
A job that starts from the accepted quote, gets assigned to the right technician based on skills, area and vehicle, then gets invoiced as soon as the report is signed — without a single trip back to the office.
A job that moves forward on its own, from schedule to invoice.
Everything in the field, module by module.
Scheduling & dispatch
The right technician on the right job, with a simple drag and drop.
Geolocation & routes
Your teams on a map, with sequenced, shorter trips.
Vehicle management
Every vehicle assigned, with its mileage and stock up to date.
Job report
Diagnosis, photos and signature sent back to the office, ready to invoice.
Technician mobile app
Assignments, photos and customer signature, even offline.
Schedule & assign the right technician.
The accepted quote becomes a job to schedule. You assign it based on skills, availability, area and vehicle — in day, week or month view.
- Day, week and month views
- Assignment by skill, area and availability
- Drag and drop to reschedule when plans change
- Workload per technician and per team at a glance
27Tue
28Wed
29Thu
30Fri
31Sat
1Sun
2
The workshop in your pocket, even offline.
The technician receives the assignment, address and documents. They start the job, add photos and parts, and get the customer's signature. Everything syncs when the connection is back.
- Full offline mode, automatic sync
- Photos, parts used and comments from mobile
- Customer signature at the end of the job
See where your teams are, shorten their trips.
Technicians and jobs on a single map. The route is sequenced to cut distance and travel time.
- Map of technicians and jobs in progress
- Automatically sequenced route
- Travel history per technician
Your fleet keeps pace with your jobs.
Each vehicle is assigned to a technician, with its mileage, service due dates and the stock of parts it carries.
- Vehicle–technician assignment and real-time availability
- Mileage and travel history
- Van stock deducted from installed parts
From signed report to invoice, in one click.
The report comes back to the office with diagnosis, actions, before/after photos and customer signature. Signed report = one-click invoicing.
- Structured report: diagnosis, actions, before/after photos
- Time-stamped customer signature
- Straight through to invoicing
- Type
- Repair · Roller shutter
- Start
- 11:04
- End
- 12:58
- Duration
- 1h 54m
Roller shutter motor out of order, front right slats bent following an impact.
- Replaced the roller shutter motor
- Replaced the damaged slat set
- Adjusted the limit switches and tested full opening
One field platform, whatever your trade.
The FSM module plugs into the CRM and the ERP.
Same database: the accepted quote triggers the job, and the signed report goes straight to invoicing.
From first contact to signed quote — the accepted quote automatically triggers the job.
Explore the CRM moduleThe signed report comes back ready to invoice: invoicing, purchasing and stock up to date as soon as the job is done.
Explore the ERP moduleGet started on the Field module with us.
Guided data import, service setup and team training — included from the Field plan up.